#1122- Information Technology Specialist

Fluvanna County is seeking a full-time Information Technology Specialist. This position will perform implementation and support for systems, applications, telephony, network infrastructure, and other services in the Fluvanna County IT Service Portfolio. 

• Performs advanced implementation and support for systems, applications, and monitoring.
• Serves as secondary contact for end-user help desk requests.
• Provides planning, implementation, and support for County IT projects.
• Performs systems administration and maintenance of assigned servers.
• Performs server hardware maintenance.
• Provides tier 2 application support, desktop support, and VoIP phone system support.
• Performs network infrastructure configuration, installation, maintenance, and monitoring.

ESSENTIAL FUNCTIONS:

• Responsible for installing, configuring, and maintaining workstation operating system and servers, including virtual servers, in support of business process requirements
• Performs software installations and upgrades to operating systems and layered software packages
• Schedules installations and upgrades following established IT policies and procedures
• Performs scheduled and preventive maintenance on servers and workstations as required
• Monitors and tunes the system to achieve optimum performance levels
• Conducts routine hardware and software audits of servers to ensure compliance with established standards, policies, and configuration guidelines
• Assists in the inventory and accountability of all county hardware assets from procurement to disposal
• Provides team support and maintenance of LAN hardware and software
• Acts as the primary point for all IT help desk requests and directly services these requests or escalates them as required
• Assists in the implementation and support for server and workstation hardware including the Dell PowerEdge and Unity lines.  Maintains Dell-certified technician status
• Assists in the configuration, implementation, and administration of Microsoft Windows 10/11, Windows Server 2016/2019/2022, Active Directory, Group Policy, TCP/IP, DHCP, DNS, Certificate Services, Microsoft 365, SAN/NAS, Ubiquiti and Unifi, MiTel VoIP phone systems, and other advanced systems
• Performs other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Comprehensive knowledge of the principles and practices of all aspects of information technology; ability to resolve help desk requests and incidents under limited supervision and with a high degree of accuracy; ability to establish and maintain effective working relationships with County officials, other public officials, associates, contractors, and the general public; have a working knowledge of Windows 10, Windows 11, Windows Server 2016/2019, and Ubiquiti and Unifi appliances.

ACCEPTABLE EDUCATION, EXPERIENCE, AND TRAINING:

Any combination of education and experience equivalent to 2 years of relevant experience in information technology or related field.

Preferred qualifications:

• 3 years of relevant experience in an IT role
• Intermediate knowledge of Windows 10, Windows 11, Windows Server 2016/2019/2022
• Active MCP, and/ or MCSA (and/or MCSE certification(s), CompTIA A+,  Network+, Security+, Dell Certified Technician
• Any combination of education and experience equivalent to graduation from an accredited college or university with major coursework in information technology

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

This is medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires climbing, balancing, stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas utilizing the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.

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