#6212 Communications Team Lead (E911 Center)

COUNTY OF FLUVANNA

Invites applications for the position of:

Communications Team Lead

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SALARY: $17.25 to $21.56 Hourly rate/Rate is negotiable depending on qualifications

OPENING DATE: 7/1/2021

CLOSING DATE: Open until filled

DESCRIPTION:

The County of Fluvanna is recruiting for the position of Communications Team Lead. This is a full-time position in our E911 Center. The Communications Team Lead performs intermediate-level technical work on an assigned shift dispatching law enforcement, fire/rescue, and other personnel in response to emergencies. This position serves as a shift leader and mentors for Communications Officers. Supervision is exercised in the absence of the Communications Supervisor.

EXAMPLES OF DUTIES:

Receives calls assesses the emergent nature of calls and dispatches appropriate personnel and equipment, and creates a log of each call received
Assists with training and serves as a mentor for new Communications Officers
Assists with developing training procedures and techniques
Monitors performance and coaches Communications Officers
Monitors and corrects CAD reports for completion and accuracy
Assists with debriefing after high-stress, traumatic, or multi-jurisdiction calls
Works on other assignments as required
Ability to efficiently operate an office, computer equipment, and communications consoles
Knowledge of Fluvanna County, including prominent businesses, buildings, parks, and landmarks
Thorough knowledge of Communications Officer responsibilities
Clear and concise communication skills
Ability to execute data entry at a reasonable speed
Ability to remain calm and reassuring during stressful situations
Ability to assign, instruct, and review work of Communications Officers

PHYSICAL DEMANDS:

Position requires typical office/sedentary work requiring exertion of up to 10 pounds of force occasionally
Work requires reaching, fingering, grasping, and repetitive motions
Vocal communication is required
Work is performed indoors in a climate-controlled environment
Work may be performed in a stressful environment stemming from receipt of emergency response calls

REQUIRED QUALIFICATIONS:

High School Diploma or equivalent
2 years of experience in an Emergency Communications Center or related field
Minimum of 1 year of experience with Fluvanna County E911
No documented disciplinary action within the past 12 months
Possession of Basic Communications Officer Certification
Possession of VCIN A/B Operator Certification

SUPPLEMENTAL INFORMATION:

The position is open until filled.

Please Note: All County employees may be required to report to serve our customers during emergency conditions. While some will perform their regular duties, others may be assigned to report at a different time and location and to perform different duties from their regular jobs. Employees will either be deemed essential personnel and provide services that must continue regardless of or according to a state of emergency or will be deemed nonessential personnel that will be required to report to work in an emergency if they receive an assignment to shelter duty or other duty.

#6212 Communications Team Lead

APPLICATIONS MAY BE FILED ONLINE AT:

www.fluvannacounty.org

132 Main Street Palmyra, VA 22963

(434)591-1900 jobs@fluvannacounty.org

Equal Opportunity Employer